Shipping & Returns

 Shipping


Handmade by Kel currently only ships within the United States at this time.

Orders will be shipped via USPS First Class or USPS Priority within 2-7 business days of ordering. Custom shirt orders or wholesale orders will ship in 7-14 business days. Custom crochet orders (depending on what is requested) may take up to 3-5 weeks for processing and will be shipped immediately upon finishing. An email notification with tracking information will be sent once item(s) have been shipped. Please allow 24 hours before tracking details are available. 

Canvas Paintings will be shipped via UPS Ground unless otherwise stated by the buyer. Please allow 2-5 weeks for custom orders depending on the size of canvas/order. Paintings can’t be rushed with the drying process. Once fully dried, then a coat of resin will be applied. We will be sure to take you with us during the process so you won’t have to question “Where’s my painting?” 😊

You may Contact Us to discuss other shipping options if you would like faster shipping or you don’t see the shipping option you wish to have.

Not offered at this time: Custom Portrait Illustrations: Please allow up to 2-4 weeks for processing, depending on current orders. JPG & PDF files will be sent to your email. You may have 3 revisions, but keep in mind each revision may take 1-4 days to complete.

 

Returns Policy

Although we strive for excellent and quality service, if for any reason you are not satisfied with your order, please Contact Us to discuss in detail.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

  • Custom Portrait Illustrations

You may return items (not listed above) within 7 days of delivery for a refund (for Canvas Paintings, return within 21 days). In order to receive the the refund, items must be returned in the condition in which they were received. Return shipping costs will be paid by Handmade by Kel only if the return is due to our error such as receiving a defective or incorrect item. Otherwise, buyers are responsible for return shipping costs. If the item is not in its original condition, the buyer will be responsible for any loss of value. A refund will be issued once item has been received and inspected less any original shipping costs.

 

Digital File Usage Policy

Personal and Commercial Use

You can use this for your personal projects or on finished physical products that you have created, as well as sell finished products (commercial use). Only you are able to create unlimited finished items with the design. You are not permitted to Share, Resell or Amend the designs and claim as your own. Intellectual Property rights will not be transferred from Handmade by Kel, LLC.

Need more details? Simply put, here’s what is acceptable and not acceptable.

  • Acceptable Use

    • Unlimited projects for yourself, family members, and friends.

    • Projects for commercial use to be sold to customers.

    Examples are:

    • Making physical crafts/artwork and selling them at craft fairs and/or online such as Stationery, T-shirts, Posters, Books, Packaging, etc

    • Making flyers for a client, printing and distributing them.

    • Making a digital product to offer for sale such as e-vites and e-cards.

  • Non-Acceptable Use

    • Distributing files downloaded/purchased from us in any manner, including: selling, giving away for free, or as part of a package of products.

    • Allowing more than one user to use items downloaded/purchased from us to make projects for personal or commercial use.

    • Claiming the artwork as your own

    • Converting fonts into different formats without written permission from the designer.

    • Creating a digital product to sell/distribute which closely resembles the design element downloaded/purchased from us.

    • Allowing end users to customize and print on demand products using fonts/designs downloaded

      from us.

When you purchase digital product, you’re sent a download link. The link expires 24 hours after the purchase, but no worries. If you click an expired link, we'll send a new link to the email address used for the initial purchase.

Please notify us if you see our images sold anywhere else but this website and Creative Fabrica.