Handmade by Kel’s shipping and return information.
Shipping & Returns
Handmade by Kel currently only ships within the United States at this time.
Orders will be shipped via USPS First Class, USPS Parcel Select, or USPS Priority within 2-5 business days of ordering. Custom shirt orders or wholesale orders will ship in 7-14 business days. Custom crochet orders (depending on what is requested) may take up to 3-5 weeks for processing and will be shipped immediately upon finishing. An email notification with tracking information will be sent once item(s) have been shipped. Please allow 24 hours before tracking details are available.
You may Contact Us to discuss other shipping options if you would like faster shipping or you don’t see the shipping option you wish to have.
Custom Portrait Illustrations: Please allow up to 2-3 weeks for processing, depending on current orders. JPG & PDF files will be sent to your email. You may have unlimited revisions, but keep in mind each revision may take 1-4 days to complete.
Although we strive for excellent and quality service, if for any reason you are not satisfied with your order, please Contact Us to discuss in detail.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Items on sale
Custom Portrait Illustrations
You may return items (not listed above) within 7 days of delivery for a full refund. In order to receive the full refund, items must be returned in the condition in which they were received. Return shipping costs will be paid by Handmade by Kel only if the return is due to our error such as receiving a defective or incorrect item. Otherwise, buyers are responsible for return shipping costs. A refund will be issued once item has been received and inspected less any original shipping costs.